When making a big purchase you want peace of mind so you can sleep well at night knowing you’ve made the right choice. With this in mind, we decided to let our products do the talking and offer a no quibble 60 night trial* money back guarantee.
All we ask is that you try our products for at least 45 of the 60 nights to give them a fair chance to meet your expectations. A new mattress, topper or pillow is a big change for your body and it does often take a short while to adjust to and feel the benefits.
If after the 45 days you are not entirely happy with your mattress, simply either return it to us for a refund** or exchange*** it for a different model before the end of the 60 night trial. You can only take advantage of the 60 night trial period for one item per household.
The 60 night trial period is deemed to have been accepted, upon placing and paying for the product.
~ Your statutory rights are not affected by anything within this guarantee ~
This is only valid for customers that have purchased on or after December 24th 2012.
* We consider the date of delivery to be the first night of the trial.
** The return of the product is to be organised and paid for by the customer and a 15% disposal fee will apply. Soiled or stained mattresses will attract a 50% disposal/usage fee.
*** You can only exchange for a mattress of the same size and the normal disposal fee will apply. Should you opt for a more expensive mattress the balance would be payable after the disposal fee. We will however ship the new mattress to you free of charge.