Terms and Conditions
The following Terms and Conditions apply to all transactions
All orders made are subject to the acceptance of these Conditions, and deemed to be accepted by you when placing your order. These Conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions.
The use of our website is governed by our terms and conditions, and by using and/or ordering goods from our website you are agreeing to be bound by the following terms and conditions set out below, and agree that your use of the website falls under the exclusive jurisdiction of English Law. If you do not agree with our terms and conditions, please do not use our website.
You will remember to continually check the terms and conditions and will be bound by the terms and conditions in force at any time that you use the website. Items, prices, availability and descriptions may be changed at any time and without notice to ensure information is as accurate and as up to date as possible. While we endeavour to ensure all information is accurate and all pictures are an accurate representation of our actual products, minor variations in size, design or colour may occur.
You will ensure that all information you provide to us is accurate and complete in all respects, and accept responsibility for any costs that may occur as a result of inaccurate or incomplete information being provided.
We recommend you use up to date antivirus, firewall and security software as although we take great care to ensure our website is safe, we cannot guarantee our website will be free of viruses or malicious software. We take no responsibility for loss or damage to files or computer equipment as a result of visiting our website.
We may also terminate or restrict access to our website at any time and without notice.
We will not be held responsible for any indirect or consequential loss of any kind whatsoever that may occur as a result of using our website, or buying or using any of our products. This includes but is not limited to any costs, wages, inconvenience or goodwill.
We do not in any way limit our liability for any matter it would be illegal or illegal to attempt to exclude our liability for.
We reserve the right to hold buyers responsible for any loss or costs we suffer or incur as a result of you not complying with these terms and conditions.
We will not share your information for any other marketing or promotional purposes with any third party individual or company. Your information will only be shared with those parties directly necessary to complete and deliver your order, including but not limited to the courier and the payment processor.
Trademarks & Copyright
Our website is only available for personal or non-commercial use. Unless otherwise stated you must assume the contents of this website are protected by international copyright law.
Ordering & Delivery
We will take all reasonable care to keep your payment details secure, but in the absence of neglect we will not be liable if a third party is able access the data you provide when assessing or ordering from the site. By assessing and/or ordering from our site you agree to take full responsibility for protecting your data from unauthorised use by a third party, including responsibility for any damage or losses incurred as a result of visiting our site.
We will endeavour to accept all orders but there may be circumstances where an order can not be accepted. Acceptance of your order will only take place once your order has been dispatched.
Any delivery dates we specify are intended as estimates only and are not guaranteed. We will do our best to ensure that your order is delivered within the timeframe advised in the item description, but under no circumstances will we compensate or be held responsible for any cost or inconvenience that may be incurred due to delays with deliveries.
The courier is TNT who will deliver Mon-Fri between 7:30am-6:00pm. If you are out at the time of delivery you will be left a card with instructions to follow to arrange a second delivery, and if they are not contacted, they will try delivery on the following working day. TNT can be contacted on 0800 600100. Due to the size of our items we are unable to deliver to BFPO or PO box addresses.
We ask customers to check items on arrival as you will be asked to sign for them as 'received in good condition'. Damaged goods can be refused at this point or you can note any issues on the delivery note and contact us before opening the item.
We ask all customers to double check their item fully for damage before opening and to contact us within 1 working day of delivery if they believe the item has been damaged by the courier.
Zip-off covers can be washed on a delicate cycle at a max of 30 Degrees celsius and are best if line dried (not Tumble dried). We suggest this is done every 6 months. Please note that the mattresses are Non-turn, quite unlike a traditional mattress. You can as an alternative, rotate from head to toe instead.
If used on a slatted bed frame, then we recommend that the slats are no more than 3cm apart and that the slats be at least 5cm wide. If this is not the case, then a thin board can be laid over the slats to make up for the situation. If a Divan base is used, we recommend that this be solid, ie. without springs.
Please allow for a tolerance on the sizes of the foam products. A 2cm variance in size in memory foam is perfectly normal depending on conditions and room temperature. All items must be released from their compressed state within 2 weeks of delivery or the recovered size may vary from that advertised and will then be excluded from any warranty.
Cancellations and Returns
We offer customers a grace period of 14 days from delivery where we will allow you to cancel your purchase and return your unused item(s) for a refund of the full purchase price (including original shipping costs). Please email or write to us if you wish to cancel your purchase within the 14 day period.
You will also be reminded of your right to cancel under the Distance Selling Regulations within your order confirmation email.
The buyer assumes all cost and responsibility for packaging and arranging the return of goods. Please consider the potential return cost before you open your item and allow it to expand. Once a mattress has expanded it cannot be repacked to original size and will be very expensive to return.
All new memory foam has an odour which will clear gradually over time once the mattress is being used. This is not a fault and is a normal property of high density memory foam; however, if you find the odour is a problem, please contact us and we will happily extend your cancellation period to allow time for it to clear.
We recommend the following websites for booking returns: www.parcel2go.com www.p4d.co.uk or www.interparcel.com
Please note that Custom Sized or Made to Order goods are not able to be returned.
While the quality of our goods is assured, we cannot guarantee suitability for all individuals.
Safe Memory Foam
All grades of our foam are suitable for use in domestic applications and comply with the requirements of schedule 1, Part 1: The Furniture and Furnishings (Fire) (Safety) Regulations 1988 (Amended 1989, 1993). Technically all of the grades are classified at least ‘S’ according to the fatigue classification set out in BS3379:1991.
This means that our mattresses conform to these British standards
BS7176 Standard Series
BS7177 Standard Series